Warranty
One year, from the day it arrives. What that covers depends on which product you bought, because on the kit you build part of it yourself.
Last updated August 21, 2026
Assembled units — covered in full
The assembled G1000 unit is covered for one year from delivery against defects in materials and workmanship. That is the whole product as we shipped it: boards, encoders, buttons, wiring, enclosure. If something fails in normal use, we repair or replace it, and we pay shipping both ways within the U.S.
The print-it-yourself kit — electronics only
The kit is a PCB and electronics set that you 3D print an enclosure for and assemble yourself. The warranty covers the parts we made: the PCB, the components on it, and anything else that arrived in the box, for one year against manufacturing defects.
It does notcover the parts you make or the assembly itself — printed enclosures, your filament, warping, tolerance problems, over-torqued screws, or damage from soldering and wiring. That is not us being difficult: we have no way to know how a part was printed or handled, and pricing the kit as if we did would mean charging kit buyers for other people's print failures.
A board that arrives dead, or dies on its own in normal use, is ours to fix. A board with a solder bridge across it is a conversation — write to us anyway, because we would usually rather help you rescue it than argue about whose fault it was.
What is never covered
Accidental damage, liquid damage, disassembly beyond what assembly requires, modification of the boards, and ordinary cosmetic wear. Neither is loss or damage caused by connecting the hardware to something it was not designed for.
Software and firmware
Software and firmware updates are free, published on the downloads page, and not time-limited — they do not stop when the warranty does. They are provided as-is: we work hard to keep them stable across simulator updates, but we cannot warrant that a future version of MSFS or X-Plane will not change something out from under us.
Making a claim
Email info@flightdeckdiy.com with your order number and a description of the fault — photographs or a short video of the problem save a great deal of back and forth. A real pilot reads these, not a ticket queue.
This warranty gives you specific legal rights, and you may have other rights under the consumer law of your state or country. Nothing here is intended to limit those.