SUPPORT & TROUBLESHOOTING

Let's get you flying again.

Most issues come down to a cable, a full re-install, or waiting for the sim to load a flight. Work through the quick checks below, and if you're still stuck, a real pilot is one message away.

Connection

Controls

Firmware

Talk to us

Start here: 4 quick checks

These resolve the large majority of issues.

Use a real data cable

Many USB cables are “charge-only” and won’t carry data. Swap to a known data cable.

Connect directly

Plug into your computer’s USB port directly, avoiding hubs and shared peripherals.

Restart the sim

Fully close and reopen your flight simulator, then reconnect the panel.

Load a flight first

The panel connects once an aircraft is loaded and ready, not while you’re on the menus.

COMMON ISSUES

Troubleshooting guide

Swap in a different cable and try another USB port on your computer.
Power cycle it: unplug the panel for 10 seconds, then reconnect.
Restart your computer and your simulator.
A short delay before Windows recognizes the panel is normal. No driver installation is needed.

Before you reach out: what to include

The more of this you can share, the faster we can help:

Your simulator version (MSFS 2020/2024 Store or Steam, or X-Plane 12).
A description of the problem and which controls are affected.
The aircraft type you were flying.
Which troubleshooting steps you've already tried.

Log file: MSFS

Press Windows + R and enter %ProgramData%\FlightDeckConnect\logs, then attach FlightDeckConnectHID.log.

Log file: X-Plane

Find FlightDeckConnectXPlane.log inside the plugin folder and send it over if we ask for it.

STILL STUCK?

Talk to a human

Send us the details above and a real pilot will get back to you, usually within one business day.