Shipping & Returns

These are not pulled off a shelf. Each order is assembled and tested by hand, which takes 7–10 business days before it is handed to a carrier. That window is the honest one — it is the same figure published in our product data for search engines, and we would rather quote it than promise same-day dispatch and miss.

You get a tracking number by email the moment a label is bought. If your order is going to run past the window, we tell you rather than letting you wonder.

Shipping within the United States is free, with no minimum. Ground transit typically adds 2–5 business days on top of the build time. We ship USPS and UPS.

We ship to 21 countries outside the U.S.: Canada, United Kingdom, Australia, New Zealand, Ireland, Germany, France, Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland, Italy, Spain, Portugal, Japan, Singapore, Israel.

International shipping is not free. Live carrier rates are quoted at checkout for your exact address before you pay — we do not mark them up, and we do not estimate. Options include USPS, UPS and DHL Express depending on destination.

Import duties, VAT and customs fees are not includedand are the buyer's responsibility. These are charged by your own country, not by us, and we have no way to pay or waive them on your behalf. A commercial invoice declaring the true order value travels with every international shipment, as customs law requires.

If the hardware isn't what you wanted, send it back within 30 days of delivery for a full refund of the purchase price. It needs to arrive complete and undamaged — normal handling is expected and fine, a cracked bezel is not.

U.S. returns are free; we send you a prepaid label. Outside the U.S., return shipping is paid by the buyer, and original shipping charges and any duties already paid are not refundable — those went to a carrier and a customs authority, not to us.

Refunds go back to the original payment method within five business days of the unit reaching us. Start a return by emailing info@flightdeckdiy.com with your order number.

If it arrives broken, photograph the box and the unit before anything else and email us the same day. Carrier claims have short windows and photographs are what make them succeed. A parcel that tracking shows as lost is replaced or refunded — you should not have to fight a carrier over something you bought from us.

Flight Deck DIY
218 N Main St Unit 512
Kaysville, UT 84037-9998
United States